Upcoming Conferences

The Forum hold key conferences through out the year including our flagship two day Customer Strategy and Planning conference and one day community conferences that offer a great opportunity to learn, share and network.

Look here for our Leadership Forum events

National Conference 2021

1st - 5th November, Virtually & 9th November, Crewe Hall

 - This year our National Conferences for Planning, Insight & Customer Experience will be held virtually across the week of 1st November, to be as accessible as possible to everybody.
 - Our Community Connection face-to-face event will be on Tuesday, 9th November at Crewe Hall, Crewe from 8.30 until 5.00, COVID regulations permitting.
 - It is our first face-to-face national event for over 2 years and places are strictly limited, to ensure safe use of the space. They will be allocated on a first-come basis.  


Previous Conferences

Catch up on the presentations from our previous conferences.

National Conference 2020

Hosted on 30th November to 10th December 2020

Our National Conference offers a community focus of thought leaderships, workshop based discussion and networking. Dedicated workshops for Planning, Insight and Quality are designed to help you identify areas of improvement with practical takeaways.

This years conference is virtual, with a series of keynote and workshops, followed by open networking discussions. Attend as many workshops as you can and we encourage you to bring along a key stakeholder to support their learning and understanding. All, sessions will be recorded, so if you can’t attend the live event you can watch the recording on-demand.

As always with our events, these will be highly interactive with thought leadership stimulating new ideas and lively discussion.

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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