Ed Creasey will present the latest research from Calabrio on the impact of AI on agents of the future, but it’s not what you might anticipate.
Drawing on data from the report, Ed will discuss:
Join Mark Odlin from Davies as he delves into the transformative power of generative AI in the modern contact centre. Discover how AI isn't just for customers — it's also revolutionising the way agents work. And it all begins with a leap into the cloud. Don't miss these insights into the future of customer service.
Your trusted co-pilot for transformative customer and employee experiences.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe AI should be invisible, immersive, and enabling—and that it should make the enterprise more human.
But what does this mean for Contact Centres now and beyond? Will human agents really be replaced with robots? More importantly, what will happen to the nuances and intricacies of human conversations?
In this session, we’ll explore the advances in generative AI that can drive transformational results for Contact Centre and the significance of the data quality that underpins these initiatives. We’ll also explore the impact of AI on the future of the Contact Centre, and how companies can begin adopting these technologies to improve CX and EX initiatives.