2023 Customer Strategy & Planning Conference
(Virtual)

Our annual flagship conference for industry professionals

15th - 19th May 2023

Online conference

A virtual week packed full of inspiring speakers 

Our virtual conference agenda will be packed with inspiring keynote speakers, practical and interactive Workshops and Technology Showcases to keep you up to date with the latest trends in technology, and how make the most of your technology stack.
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Outline Agenda

Customer Strategy & Planning (Virtual)

Monday 15th May
Tuesday 16th May
Wednesday 17th May
Thursday 18th May
Friday 19th May
Opening Keynote
Keynote
Keynote
Keynote
09:30
Hear from The Forum on our theme for 2023. 45mins


Hear from The Forum or our members on Managing Expectations in Challenging Times
45mins
Hear from The Forum or our members on Building a Strategy that works for the Business and our People. 45mins
Hear from The Forum or our members on Playbooks & the Value of Time. 45mins
Keynote
Workshop
Workshop
Workshop
Workshop
10:30
Technology & channels: delivering for your customers. 45mins
Predictive analysis expanding our scope
Join this interactive workshop with thought leadership and lively discussion. 90mins


What is the worst that can happen?
Join this interactive workshop with thought leadership and lively discussion. 
90mins

Identifying the Next Best Action
Join this interactive workshop with thought leadership and lively discussion. 
90mins

Using other Forms of Media to Share our Message
Join this interactive workshop with thought leadership and lively discussion.
90mins

Technology Showcase
Technology Showcase
Technology Showcase
Technology Showcase
Endnote
12:30
Hear from our partner Sabio as they share new ideas. 45mins
Hear from our partner Centrical as they share new ideas. 45mins

Hear from our partner NICE as they share new ideas. 45mins
Hear from our partner QStory as they share new ideas. 45mins
Hear from The Forum or our members on Personal Development.
45mins
Technology Showcase
Technology Showcase
13:15
Hear from one of our partners as they share new ideas. 45mins

Hear from one of our partners as they share new ideas. 45mins 

Keynote
Keynote
Keynote
14:15
Hear from The Forum or our members on a key topic of interest. 45mins
Hear from The Forum or our members on a key topic of interest. 45mins

Hear from The Forum or our members on The Value of Improvement.
45mins


Workshop
Workshop
Workshop
15:15
Specialist Topics discussion.
Join this interactive workshop with thought leadership and lively discussion.
90min


Join this interactive workshop with thought leadership and lively discussion. 90mins
The Value of Improvement.
Join this interactive workshop with thought leadership and lively discussion. 90mins

Speakers

Phil Anderson
Director
The Forum
Dr Phoebe Asquith
Research Psychologist & Senior Business Consultant
Sabio
Scott Budding
Head of WFO
Sabio
Alison Conaghan
Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Specialist
The Forum
Paul Smedley
Founder & Chair
The Forum
Dave Vernon
Director
The Forum

Prices & Booking

Places are free to members using member places in line with the level of membership. 1 place purchased within a membership gives you a place at both the virtual and face-to-face event. Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2023 Customer Strategy & Planning conferences and Awards celebration or email events@theforum.social.