Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Our Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

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Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Leadership Events

Published on 15 November 2019

1-Day Influencing Skills for Analysts & Managers

Date TBC

The Course

This one-day course will help you to understand how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence.

Who should attend?

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

Course Leader

TBC

Learning Outcomes

Understand the concept of influencing vs manipulation
Understand social styles and influencing principles and how to use these to aid influencing
Appreciate how humans make decisions and take away methods to try in the workplace

What our attendees said

“A great mix of practical work and presentations. Thanks for a great day”

“Everything was awesome. Really pleasant and interesting”


Course Date
Start Date	End Date	Location
TBC	TBC	TBC

Price
Member		£545
Non-Member		£595
*All prices exclude VAT

Enquiry Form
Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

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Author: Leanne McNamee

Categories: The Quality & Customer Experience Forum, One-day Workshops, Influencing Skills

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On-Demand Conferences

Catch up on the presentations from our previous conferences.

2023 Autumn Community Conference (In-Person)

2023 Autumn Community Conference (Virtual)

2023 Customer Strategy & Planning Conference (Virtual)

2023 Customer Strategy & Planning (In-Person)

2022 Community Conference (Virtual)

2022 Customer Strategy & Planning (Virtual)

2021 National Conference

2021 Customer Strategy & Planning

2020 National Conference

2020 Customer Strategy & Planning

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .