Best Practice Site Visits & Events

We facilitate site visits and best practice day's, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. Book early, as places are limited. We will be adding further dates for 2020 in the coming weeks. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
 

Quality Networking Group (North)

5th March, Rochdale

This event is now fully booked

This is the chance to network, share experiences  and work together on key issues. The group will be for professionals in Quality or Customer Experience teams, and the topics for discussion are up to you.

Quality Network Group (London)

26th March, near London Bridge Station

This is the chance to network, share experiences and work together on key issues. The group will be for professionals in Quality or Customer Experience teams and the topics for discussion are up to you.

Planning Networking Group (Bristol)

31st March, Bristol

This is the chance to network, share experiences and work together on key issues. The group will be for Planning professionals, and the topics for discussion are up to you. Our Networking group today is hosted in Bristol. Hosted by a member organisation, you will discuss challenges, different approaches and solutions for successful change. In addition to open networking, we will be discussing the biggest changes over the past 20-years and how to prepare for change in the next 20-years?

Planning Networking Group (Ireland)

14th April, Dublin

This is the chance to network, share experiences and work together on key issues. The group will be for Planning professionals, and the topics for discussion are up to you. Our Networking group will be hosted by Airbnb in Dublin.

Planning Networking Group

20th May, Ashford

This is the chance to network, share experiences and work together on key issues. The group will be for Planning professionals, and the topics for discussion are up to you. Our Networking group will be hosted by Eurostar in Ashford.

National Best Practice Day for Quality & Customer Experience

9th June, Solihull

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 
 - Engage with and help shape our new best practice framework for quality & customer experience
 - Hear from the winners of the Quality Team of the Year and other organisations
 - Learn about adding value in your organisation, understanding what your customers need from you and how to engage colleagues - to help you pioneer new approaches in your work

National Best Practice Day for Back Office

25th June, Solihull

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 
 - Learn about and engage with the best practice framework for planning and insight in the back office 
 - A unique chance to meet with key stakeholders in the back office transformation at Legal & General 
 - Hear from organisations about how they have transformed their back office operation and the challenges they overcome
 - Learn about adding value in your organisation, understanding what your customers need from you and how to engage colleagues - to help you pioneer new approaches in your work

Legal & General (Coaching) Site Visit - as part of a Networking day

17th September, Cardiff

Your chance to visit our Innovation & Transformation finalists, Legal & General, who are putting data at the heart of cultural change - to improve performance and transform their business. This is also the chance to network, share experiences and work together on key issues. The group will be for Planning/Insight professionals, and the topics for discussion are up to you.

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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