Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

All Live Case Studies Videos are available to all Forum Members. You will need login to gain access or register if you don't have a login.

 Once logged in they will appear on this page. Click on Read More to view the video.

Forecasting, Predictive Analysis & Insight

Tuesday 4th June, 09:30 - 11:00

Scheduling, Working Patterns & Wellbeing

Tuesday 25th June, 10:00 - 11:30

Real-Time Effectiveness & Tactical Planning

Thursday 20th June, 14:00 - 15:30

Reporting & MI Automation

Wednesday 5th June, 14:00 - 15:30

Analytics for Speech, Desktop and Text

Tuesday 11th June, 14:00 - 15:30

Training & Development

Tuesday 19th March, 14:00 - 15:30

Quality & Improvement

Wednesday 6th March, 14:00 - 15:30

Knowledge & Content Management

Tuesday 12th March, 14:00 - 15:30

Digital Channel Planning

Postponed - New date ASAP

Back Office & Processing Operations

Thursday 21st March, 10:00 - 11:30

Field Planning

Thursday 21st March, 09:30 - 11:00

Branch & Retail

Thursday 21st March, 09:30 - 11:00

Contact Centre Platforms

Tuesday 5th March, 09:30 - 11:00

Outbound Contact

Tuesday 5th March 14:00 - 15:30

Local Government

Tuesday 12th March, 14:00 - 15:30

Housing

Wednesday 20th March, 14:00 - 15:30

North America Planning Teams

Wednesday, 28th February, 16:00-17:30 GMT

Complaints Handling

Tuesday 26th March 14:00 - 15:30

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team