Contact: Jeremy Gardner 

116 Green Arbour Road
S66 9ED
(t) +44 (0) 1709 709800
(e) jeremy.gardner@pipkins.com
(w) www.pipkins.com

Pipkins has been at the forefront of workforce management systems development for over 30 years. Located in both the US and UK, Pipkins provides multi-media contact centres with the sophisticated forecasting, scheduling and self-service technology needed to deliver their customer service objectives despite the complexity of today's demanding marketplace.

Founded in the 1980s, Pipkins continues to pioneer workforce management technology. Focused solely on this specialist area, the company is able to innovate rapidly and direct its solutions to the changing needs of the contact centre.
Company's Product/Service 
Pipkins offers both hosted and premise based wfm solutions, along with implementation, training and support services of the highest quality. Many of Pipkins staff have extensive experience as workforce managers in the real world alongside in depth product and technical expertise.

Pipkins’ ‘Vantage Point’ provides answers to the most challenging contact centre forecasting and scheduling problems. With users from 30 to 30,000 agents, Vantage Point provides the power, flexibility, scalability, automation, monitoring, and self-service technology needed to manage all wfm activities of the contact centre.

Customer references
Pipkins has a rapidly expanding customer base in all areas, including banking, cable TV, catalogue sales, financial services, health care, hospitality, insurance, manufacturing, member associations, outsourcing, public utilities, publishing, retail distribution, travel, local and central government and telecommunications.

Customers include: L&Q Group, Thames Valley Police, Harrow Council, Genesis Housing, Durham County Council, Federal Express, QVC, Fife Council, Hyde Housing, HomeAway, Experian.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
26th - 30th April, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2021 - All Rights Reserved - theforum.social