Contact: Jeremy Gardner
116 Green Arbour Road
(t) +44 (0) 1709 709800
Pipkins has been at the forefront of workforce management systems development for over 30 years. Located in both the US and UK, Pipkins provides multi-media contact centres with the sophisticated forecasting, scheduling and self-service technology needed to deliver their customer service objectives despite the complexity of today's demanding marketplace.
Founded in the 1980s, Pipkins continues to pioneer workforce management technology. Focused solely on this specialist area, the company is able to innovate rapidly and direct its solutions to the changing needs of the contact centre.
Pipkins offers both hosted and premise based wfm solutions, along with implementation, training and support services of the highest quality. Many of Pipkins staff have extensive experience as workforce managers in the real world alongside in depth product and technical expertise.
Pipkins’ ‘Vantage Point’ provides answers to the most challenging contact centre forecasting and scheduling problems. With users from 30 to 30,000 agents, Vantage Point provides the power, flexibility, scalability, automation, monitoring, and self-service technology needed to manage all wfm activities of the contact centre.
Pipkins has a rapidly expanding customer base in all areas, including banking, cable TV, catalogue sales, financial services, health care, hospitality, insurance, manufacturing, member associations, outsourcing, public utilities, publishing, retail distribution, travel, local and central government and telecommunications.
Customers include: L&Q Group, Thames Valley Police, Harrow Council, Genesis Housing, Durham County Council, Federal Express, QVC, Fife Council, Hyde Housing, HomeAway, Experian.