Contact: Jeremy Gardner 

116 Green Arbour Road
S66 9ED
(t) +44 (0) 1709 709800
(e) jeremy.gardner@pipkins.com
(w) www.pipkins.com

Pipkins provides innovative contact centre workforce management solutions. Highly accurate, effective hosted and premise-based systems, along with the highest quality support. By maximising contact centre resource utilisation, achieving service targets without overstaffing and reducing administrative overheads, Pipkins’ customers regularly achieve a first year ROI. The system works with most contact centre platforms and interfaces to HR and payroll if required.

Hosted is available from both UK and US data centres.

A true wfm innovator, Pipkins has produced many industry firsts including Back-Office process planning since 1984, multimedia queuing since ’97. 


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
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Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

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