Contact: Jeremy Gardner
116 Green Arbour Road
(t) +44 (0) 1709 709800
Pipkins provides innovative contact centre workforce management solutions. Highly accurate, effective hosted and premise-based systems, along with the highest quality support. By maximising contact centre resource utilisation, achieving service targets without overstaffing and reducing administrative overheads, Pipkins’ customers regularly achieve a first year ROI. The system works with most contact centre platforms and interfaces to HR and payroll if required.
Hosted is available from both UK and US data centres.
A true wfm innovator, Pipkins has produced many industry firsts including Back-Office process planning since 1984, multimedia queuing since ’97.