Predictive Analysis, Insight & Forecasting

Next Date TBC

Quality & Improvement

Next Date TBC

Supported by: 

Free Webinar: Resilience 2.0 - In It Together in partnership with Sabio

Tuesday 7th March 2023, 12:00

Resilience 2.0 - In It Together ... the power of community, identity and control
 - Setting the scene - Agent Experience (AX) in the contact centre today.  The cost of poor agent mental health and the opportunity for change.
 - Resilience as a team sport - the importance of creating an environment where agents can be their best.
 - The power of data in creating this environment - and in driving a systematic approach to wellbeing.
 - Key Takeaways - what can I do today?