Focus on Quality & Knowledge Management

Thursday 1st July 09:30 – 12:30

Quality & improvement have been hot topics for 2020/21 as we face so many unprecedented changes. This virtual Case Study Live is your chance to learn more about approaches taken by Awards finalists at The AA, DAS, and Open University. With very different roles within quality and improvement, all are effectively delivering improvements that empower their people and make a real difference for their organisations and their customers.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2021 - All Rights Reserved -