Customer Sure

Customer Sure

Contact: Guy Letts
Tel: 0800 97 88 454

Award-winning Customer Feedback Software

We help you think differently about how and when your customers would like to give feedback and, more importantly, what they expect after they’ve given it.

With our refreshingly simple approach:
You’ll become a hero in your company for improving customer retention and loyalty.
Customers will love your outstanding service.
The comments and insights will help your people develop and excel.

Our style is friendly and helpful, so feel free to pick our brains.


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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th & 29th September 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,

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