Best Practice in Quality & Improvement Assisted Learning Pathway

Put customer experience at the heart of a positive performance and development culture for colleagues and learn new approaches to driving improvement in your role. This course is for professionals, who want to make a tangible difference over the coming year, by changing or establishing robust frameworks for quality and improvement, based on proven methods.

• Kick off with a virtual learning week, with the option to watch some pre-recorded videos in advance, to spread the workload.  
• For the following months, you dig deeper, with our online learning modules and dedicated tutors for every cohort.
• Gain professional accreditation and a completion certificate at the end of the programme.
• All at the standard price of just £1,250+VAT per person - to support you in making change happen in your workplace. 

Kick-off Week
At least 4 videos will be released, so you can watch before the kick-off week if you wish: The Quality & Improvement Cycle, The 4 Lens Model/Strategy pyramid, The Review & Assessment  Framework and an Introduction to the ALP programme and how it will work. Then there will be 4 interactive sessions during the week 

• Meet others in the cohort and discuss issues from the videos on the cycle and the 4 lens model. 
• Look at how we drive improvement and discuss issues raised by the Review & Assessment Framework video 
• Telling powerful stories & emotional engagement. This will require watching a video and undertaking a short exercise in advance (allow 1 hour in total for this prep). This includes an end-of-week review and celebration. 

The 6 month programme includes:-

• Unlimited access, during the ALP, to our online learning modules and case studies 
• Monthly interactive group discussions with the cohort of others (from different organisations) 
• Support from Ian Robertson and Paul Smedley as course tutors – along with a guest panel of experienced practitioners at many of the group sessions
• A final workshop (may also be virtual) with new modules and the chance to share with each other your work during the programme 
• Accreditation as a Specialist Professional at the end of the programme when you can demonstrate putting ideas into practice and sharing this with others in  the group 

Through the programme, you will:

• Learn how to put customer experience and quality at the heart of your operating model & culture.
• Understand how a fit-for-purpose monitoring & prioritisation framework can drive improvement and be able to apply this in your work.
• Learn how to drive powerful improvement, using data and feedback, for service recovery, process improvement and behavioural change.
• See what best practice looks like, with insight from practical examples, emerging trends and top tips, seeing how to avoid key pitfalls.