Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.
Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.
✔ Everything You Need for Quality Monitoring - Scorebuddy customers can streamline their QA evaluations across all communication channels including calls, emails, and chat.
✔ AI Powered Analytics - Accelerate contact center quality improvements with Scorebuddy`s proprietary Text Analytics.
✔ Everything You Need for Customer Sentiment Analysis - Scorebuddy has brought together its contact center quality management solution, with its integrated customer sentiment survey tool that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction
✔ Learning & Development Platform for Call Centers - Scorebuddy’s LMS is the first QA platform to integrate a fully featured LMS; along with Scorebuddy Academy™ a rich library of curated content.