Partner Directory

Published on 22 May 2023

Scorebuddy

Scorebuddy

Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.

Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.

Everything You Need for Quality Monitoring - Scorebuddy customers can streamline their QA evaluations across all communication channels including calls, emails, and chat.

AI Powered Analytics - Accelerate contact center quality improvements with Scorebuddy`s proprietary Text Analytics.

Everything You Need for Customer Sentiment Analysis - Scorebuddy has brought together its contact center quality management solution, with its integrated customer sentiment survey tool that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction

Learning & Development Platform for Call Centers - Scorebuddy’s LMS is the first QA platform to integrate a fully featured LMS; along with Scorebuddy Academy™ a rich library of curated content.

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