Contact: Colin Whelan
Tel: 0208 018 8223
Email: Colin.Whelan@aspect.com

Welcome back to Aspect—where our history of innovation turns towards the future of workforce technology. We heard that a lot of you missed “Aspect.” Some of you never even stopped calling us that. And, in a time when folks gravitate toward new, shiny objects, we thought it was time to polish off the brand name that was built over 50 years ago with gumption, determination, and enthusiasm towards making communication more seamless between companies and customers. As a brand that has shaped the modern contact center with groundbreaking innovations like the first Automatic Call Distribution (ACD) system and the first Workforce Management Software, Aspect’s legacy is unparalleled.

We are returning to our roots as the pioneer of workforce technology, with a commitment to shaping the future of work, reintroducing Aspect to the market (woohoo!)

Why now?
The global pandemic plus rapid advancements in technology have accelerated workforce needs beyond what was predicted. Whether in-office, hybrid, or remote, companies are navigating more complex demands than ever, without the tools to meet the needs of the modern frontline employee.

With these changes, businesses must rethink strategies. The complexity of the market has surpassed the solutions available, creating an urgent need for technology that not only solves problems but also empowers humans to thrive.

The WEM product suite we shared with thousands of customers as “Alvaria” is now known as Aspect’s Workforce Enterprise Suite. This product suite is a testament of our dedication to creating robust, feature-rich tools that enhance productivity, streamline operations, and elevate employee engagement.

But our vision for the future doesn’t stop there.

We are thrilled to introduce WorkforceOS, a new, intuitive workforce engagement platform designed with the user experience at its core. This platform is easy to use and feels familiar, like the technology your teams are already comfortable with. We’ve built this platform to continue to serve large teams of all types alongside our existing technology, ensuring we’re creating comprehensive solutions that genuinely make a difference in people’s work lives.

The return of Aspect is not just a revival of a brand; it’s a bold step forward. We are here to empower organizations with the tools they need to thrive in the evolving world of work, driven by the same spirit of innovation that has defined us for decades.

Join us as we celebrate the next chapter for Aspect — one that promises a brighter future for the workforce. Interested in joining the beta for WorkforceOS? Sign up here.