Planning Network Group

To make learning easier for you we are evolving our Virtual Network Groups. Our new special interest groups will drive new discussion, shaping ideas into best practice and pioneering new ways, which will be shared at the virtual networking groups.

Book now for our Planning, Insight and Operational Improvement Virtual Network Groups. You may attend all sessions, or share these across your team and organisation. All sessions will be recorded, so if you register you can access the recording. Each quarter, these sessions will provide an update on the latest trends and an opportunity to hear new ideas and solutions.

Webinar: Employee engagement in the Digital Era in partnership with NICE

Watch at your own pace

As the digital revolution continues driving change into the contact centre, and work life balance is vital to employees, its key that technology develops to support this.
 
In this session Graeme and Colin from NICE will showcase new and exciting WFM features that have been created to support agent and operational flexibility.