2024 Spring Customer Strategy & Planning (Virtual)

Catch up on our previous conferences. Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Please allow us time to add this access to your account.

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Published on 05 January 2022

Fiona Thomas

I’m Fiona Thomas and I’m a Senior Planning Manager for Sky. I’ve held various roles within Planning at Sky including management of Scheduling, Field Planning and currently Transformation and Change.

My contact centre journey began in 1999 in Morgan Stanley where I fell into the Planning world in 2006. Since then, I’ve held positions within Real Time, Scheduling, Forecasting, Dialler, Relationship Management and Department Head across Scottish & Southern Energy and Response before finding my current home in Sky.