2023 Customer Strategy & Planning (Virtual)

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Leeds Bradford Airport Planning Team

Published on 10 April 2024

Leeds Bradford Airport Planning Team

2024 Planning Awards

This team revolutionised operations by adopting data-driven planning, refining stakeholder engagement, and streamlining processes, planning for security operations. Customer satisfaction saw huge improvements following queue times plummeting from 24 to 6.5 minutes and improved communication internally optimised resource planning and reduced errors. They removed inefficiencies, boosted employee satisfaction, and were able to attract high-quality recruits as a result. Through a culture of innovation and collaboration, they set a new standard for excellence in the aviation industry.
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