Learn how to create a knowledgeguided experience for customers and colleagues. Stephen Kennedy explores 7 best practice tips to turbocharge knowledge.

I want to talk about how we can bring the customer and agent experience together. This is important. How are they brought together in the right technology? What do we mean by a Knowledge Hub? How can this make life easier and better for both colleagues and customers?

This article was first published in the 2023 Best Practice Guide - Strength in Numbers: The Value of Community

To download a full digital copy of the Best Practice Guide, click here.