2023 Customer Strategy & Planning (Virtual)

Catch up on our previous conferences. Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

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Volatility & Flexibility in Real-Time

Volatility & Flexibility in Real-Time

Box Set: Knowledge Management

Box Set: Knowledge Management

Box Set: Best Practice In Insight, Reporting And Analysis

Box Set: Best Practice In Insight, Reporting And Analysis

Box Set: Operational Effectiveness & Readiness

Box Set: Operational Effectiveness & Readiness

Box Set: Capacity Planning, Budgeting & Forecasting

Box Set: Capacity Planning, Budgeting & Forecasting

Box Set: Scheduling & Wellbeing

Box Set: Scheduling & Wellbeing

Box Set: Best Practice In Planning

Box Set: Best Practice In Planning

Box Set: Telling A Story With Numbers

Box Set: Telling A Story With Numbers

Box Set: Engagement

Box Set: Engagement

Box Set: Shrinkage

Box Set: Shrinkage

Box Set: Setting The Right Targets

Box Set: Setting The Right Targets

Managing Assumptions - Module 1

Managing Assumptions - Module 1

Managing Assumptions - Module 2

Managing Assumptions - Module 2

Operating Models, Routing Strategies And Skill Design - Module 1

Operating Models, Routing Strategies And Skill Design - Module 1

Operating Models, Routing Strategies And Skill Design - Module 2

Operating Models, Routing Strategies And Skill Design - Module 2

Measure Of Success In Capacity Planning

Measure Of Success In Capacity Planning

Advanced Forecasting Techniques And Analysis Tools

Advanced Forecasting Techniques And Analysis Tools

Understanding Your Volatility & Flexibility

Understanding Your Volatility & Flexibility

Measures Of Success For Scheduling

Measures Of Success For Scheduling

Introduction To Capacity Planning

Introduction To Capacity Planning

Introduction To The Planning Cycle

Introduction To The Planning Cycle

Telling A Story With Numbers

Telling A Story With Numbers

Shrinkage: Tracking, Managing And Optimising

Shrinkage: Tracking, Managing And Optimising

Accuracy & Confidence

Accuracy & Confidence

Benchmarking

Benchmarking

Bottom Up V Top Down Planning

Bottom Up V Top Down Planning

Building And Optimising Real-Time RAG Models

Building And Optimising Real-Time RAG Models

Communication Planning

Communication Planning

Conformance & Adherence Value & Management Methods

Conformance & Adherence Value & Management Methods

Data Visualisation

Data Visualisation

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