2021 National Conference

Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

Gold Sponsors
Keynote: Unlocking Opportunities

Keynote: Unlocking Opportunities

Keynote: Real Time

Keynote: Real Time

Technology Showcase: QStory

Technology Showcase: QStory

Keynote: Agent Wellbeing & Mental Health

Keynote: Agent Wellbeing & Mental Health

Technology Showcase: Calabrio

Technology Showcase: Calabrio

Keynote: Investing in People & Technology

Keynote: Investing in People & Technology

Technology Showcase: NICE

Technology Showcase: NICE

Technology Showcase: Sensee

Technology Showcase: Sensee

Technology Showcase: Machine Learning

Technology Showcase: Machine Learning

Technology Showcase: Intradiem

Technology Showcase: Intradiem

Technology Showcase: Verint

Technology Showcase: Verint

Conference Endnote

Conference Endnote