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In association with

Workforce Engagement Consultant

27 May 2020

Workforce Engagement Consultant

United Kingdom

Who we are

Vluent is an German company with a northern European business focus; working with a team of expert consultants and associates. Our team, as well as our clients, reflect our international nature. We serve a broad mix of private-, public-, and social-sector organisations.

We take a consistent approach to recruiting and developing our people, regardless of where they are based. The quality of our people is the cornerstone of our ability to serve our clients. For this reason, we invest in identifying exceptional people, developing their skills, and creating an environment that fosters their growth as experts.

Our work is founded on a solid understanding of every client’s organisational context and the specific dynamics of their sector related to the area of Workforce Management. All consultants contribute time and expertise to developing these insights, because they are integral to our ability to help our clients achieve their goals. Our investment in specialised Workforce Management knowledge helps create tangible benefits for our clients.

What we do

We focus on delivering practical and enduring results by enabling our clients to benefit from their workforce management approach. Our implementation specialists work directly with clients over long periods to help develop workforce skills, drive operational improvement, and apply new working methods. This is always done in partnership with our clients.

We continually find new and better ways to serve our clients in order to anticipate their future needs. We encourage our people to create and pilot new capabilities and tools.

Job title            Workforce Engagement Consultant

Team                Business Unit - United Kingdom

Reports to        Project coordinator

Key relationships

Internal:           Project coordinator, CEO

External:           Customer Service manager, Team manager

Role purpose

The consultant helps organisations optimise their Workforce Management approach by designing, implementating, executing the relevant business process improvements and software implementations - supported by solid change management and eductation.

Key responsibilities

Deliverables

Forecast

  • Gather inputs and use bespoke models to generate workload forecasts (strategic, tactical, operational).
  • Gather inputs and use bespoke models to generate estimates for productive staff availability.

Capacity planning

  • Match the required staff per workload with the relevant productive staff per period.
  • Deliver advise on relocation of staff, hiring of additional staff or downsizing of staff.

Pool management

  • Monitor and maintain available staff across multiple sites and skills with the correct contractual mix to be able to match requirements at all times.
  • Confer with operational management on changes in the staffing policies.

Scheduling

  • Monitor and maintain the process of automated scheduling in relevant software applications.
  • Provide schedules based upon detailed operational forecasts.

Schedule maintenance

  • Evaluate requests for changes andexecute according to the relevant policies.

Reporting

  • Monitor and maintain structures for KPI based performance reporting.
  • Evaluate reports with operational management.

Continuous Improvement

  • Design, develop and implement new processes that improve the workforce management approach.

Relationship management

  • Develop and maintain collaborative relationships with relevant client representatives.
  • Establish and maintain active and constructive relations with other teams in the organisation.

Personal profile

Essential skills:

  • Higher education (BA or MA).
  • Fluent in English and ideally another European language.
  • Relevant work experience.
  • Strong analytical and organisational skills.
  • Strong communication skills.
  • Strong relationship management skills.

Essential attributes:

  • Detail oriented, organized and resourceful.
  • Ability to be calm under pressure
  • Motivated and a self-starter.
  • Takes initiative.

We offer

Healthy competitive salary and benefits.

Stable and secure professional environment.

Positive and stimulating organisational culture.

Motivating and challenging management style.

High degree of responsibility and decision-making.

Growth path towards becoming an expert business consultant.

For more information or to apply please email Dennis Venema (dennis.venema@vluent.de)

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