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Senior Resource Planner

30 June 2020

Senior Resource Planner


Purpose of Job

To manage the planning and real time cycle for operational accounts, delivering cost effective resource models that ensure financial as well as operational performance.

Key Responsibilities 

  • Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers
  • Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivity targets.
  • Attend daily/weekly calls to present and discuss current resourcing position with both clients and internal stakeholders
  • Providing required management information to allow business areas to manage holidays effectively
  • Forecasting processes and methodology to match the client business model
  • Liaising with operational and support teams to ensure effective account sizing
  • Accurately documenting issues and results producing daily, weekly and monthly commentary on the performance of accounts 
  • Auditing current practice and bench marking against industry standards
  • Supporting and developing the skills of the Resource & Delivery Scheduler
  • Provide resource sizing models to Kura’s Bid Team to support RFP process
  • Support operations through quarterly and annualised budget process

Judgement and Decision Making

  • Ability to make key decisions that impact resource
  • Ability to problem solve and come up with solutions
  • Ability to identify when and how to escalate
  • Understand when and who should be challenged when there are issues

For more Information or to apply email Linda.smith@weaekura.com


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