Job vacancies

If you would like a job posted please contact us below with full details and a suitable logo - don't forget contact information for applicants to apply. This is a free service for Forum members - a charge applies for non-members - contact us for info.

"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

We are working alongside the specialist recruiter Spencer Joseph. They specialise in the Contact Centre, Business Process Outsourcing (BPO), Legal and Financial Services sectors. The team provide simple, straightforward, timely and credible appointments. If you are looking for high quality candidates for any roles within your organisation please contact Spencer Joseph direct and you will receive reduced placement fees from them through your Forum membership
 
Also, if you find yourself looking for a job the team at Spencer Joseph are really happy to help with CV review and preparation and interview practice.

Contact them through their website.
Resource Planning Manager - Contact Centre

Published on 24 May 2022

Resource Planning Manager - Contact Centre

Lancashire – Hybrid working

We’re looking to recruit a passionate and enthusiastic Resource Planning Manager to join a well-established and successful operation.

Hybrid working model – 2 days per week in the office.

This role will report into the Head of Resource Planning who you will work closely with to ensure their customers receive a best-in-class service.

In return you will receive an attractive salary of up to £44,000 DOE and a benefits package including 25 days annual leave + bank holidays, holiday purchase scheme, life assurance, enhanced pension options and staff discounts.

Responsibilities:

  • Lead and develop a team of resource planners and real time analysts to create a high performing culture that focuses on service delivery.
  • Be the main point of contact for performance challenges across the operation, keeping senior stakeholders up to date and providing advice and support.
  • Using historical data identify customer contact behaviour trends to help drive continual improvement in forecasting and demand planning.
  • Ensuring all information on the WFM is accurate and up to date.
  • Provide expert advice to the senior leadership team regarding resource issues.

About you:

  • Previous experience in a contact centre resource planning and real time lead role. 
  • Significant experience in operations and forecasting, capacity planning, scheduling and real time management. 
  • Experience of leading, managing and driving the performance of others.
  • Excellent analytical, decision making and problem-solving skills.
  • Excellent communication skills at all levels.
  • Technical knowledge and experience in systems such as: Genesys PureCloud, SalesForce, Aspect, Avaya, building call flows.

For further information or to apply please email a copy of your CV to MattLazenby@greenbeanrpo.com
 

Comments (0)Number of views (212)

Author: Leanne McNamee

Categories: Jobs, Planning & Resourcing Jobs

Tags:

Print
Post a listing

Advertise your role

If you would like to post a job listing please contact either
The Forum – Jobs
e: jobs@theforum.social
t: 0333 123 5960
 
or

Dave Vernon - Director
e: dave.vernon@theforum.social
t: 07956 497 800