Welcome to our Jobs Page at The Forum 

Welcome to our jobs page.  

If you would like a job posted please email jobs@theforum.social with full details and a suitable logo - don't forget contact information for applicants to apply. This is a free service for Forum members - a charge applies for non-members - contact us for info.

In association with

Planning Architect

12 June 2020

Planning Architect

North West

Are you an experienced Planning Specialist with significant Capacity and Forecast Planning experience?

Responsibilities include:

  • FTE modelling solutions to drive the most cost effective and efficient solutions for success.
  • Ensure on-going support and guidance to the operational stakeholders by creation of value-add opportunities through planning knowledge and techniques to improve and sustain performance.
  • Provide oversight and guidance on forecasting principals. This will include the utilisation of latest finance and marketing information, market conditions & historical analysis aligned with customer contact behaviour trends.
  • Provide commercial and tactical awareness through specialist knowledge to engage with key stakeholders at a department level to ensure plan is fit for purpose, designing, agreeing and implementing service delivery and key performance measures.
  • Review performance of contract on an ongoing basis to ensure all assumptions remain valid and offer opportunities for review where prevalent. This may involve strategic decisions for change assumptions, shift optimisation reviews to working patterns that match customer contact behaviours to deliver business needs and overall lock down of assumption drivers.
  • Provide support and engagement with Forecasting, Planning & MI team to ensure delivery of Outperform Solutions and Operational Stakeholder product menu on an ongoing basis.

If you are interested to apply:

  • Extensive experience within a resource planning role within a back office or contact centre environment with strong analytical skills to match.
  • Advanced understanding of end to end planning cycle resource planning methodologies.
  • Excellent understanding of how processes, performance and systems impact customer segments
  • Numerate and analytical, with ability to develop a mixture of simple and sophisticated forecasting and headcount models, integrating varying efficiencies, capacity planning & scheduling efficiencies and SLA outputs (adjusting for special occasions / outputs where appropriate).
  • Candidate will have experience of implementing forecasts and headcount models into operational reality, working with recruitment, training and innovation and operational stakeholders to deliver applicable plans.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.


Theme picker

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th & 29th September 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2020 - All Rights Reserved - theforum.social