Position Description:
Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. At CGI, our Service Desk Specialists are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. We are happy to discuss hybrid working this role will be predominately based in our Bridgend office.

Your future duties and responsibilities:
As Planning and Scheduling Lead here at CGI, some of your day to day duties will include

• Proactively managing service level performance
• Strategic analysis and management of short- and long-term risks
• Propose areas of cost reduction and resource savings, through resource optimisation.
• Undertake client tours demonstrating P&S capability.
• Leadership of 4 members of the planning and scheduling team
• Work with Service Desk Operations Directors to establish future and existing contract/service priorities.
• Work with the Operations Directors and Team Managers to manage the transfer of staff between contracts as required.
• Own end to end planning, scheduling, adherence, and management information & reporting.
• Create strategic resource plans providing recommendations of long-range skill requirements
• Liaise with the training department in the scheduling of training courses both long range and intraday.
• Produce and analyse detailed reports of performance statistics where required.

Required qualifications to be successful in this role:
As Planning and Scheduling Lead you will have some previous experience in the following,

• Assisting the Service Desk Operations Directors with projects as required.
• Assisting the New Business and Transition team with resource requirements
• Delivery and optimization of staffing vs. requirements in line with individual client requirements 
• Working closely with operational teams to deliver maximum efficiencies through the reduction in average handle times and shrinkage targets
• Delivery and management of the real time intra-day function
• Delivery of daily performance reports inclusive of commentary

You must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level.

What you can expect from us:
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

Apply now