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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 18 October 2023

Data & AI: game-changing opportunities?

The key emerging technologies for customer operations involve real-time AI Automation. This uses data in new ways. It creates new types of data. We saw the evidence in our earlier article on page 85.
Many benefits flow as a result of this. We can now create agile, data-driven operating models. And we can be faster in responding to changing requirements or new opportunities. So, what are these game changing opportunities? How do we realise this potential in data with AI and Automation? And what do we require to do this?

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t: 07956 497 800