Welcome to our Jobs Page at The Forum 

Welcome to our jobs page.  

If you would like a job posted please email jobs@theforum.social with full details and a suitable logo - don't forget contact information for applicants to apply. This is a free service for Forum members - a charge applies for non-members - contact us for info.

In association with

Account Manager

02 September 2020

Account Manager

Oxfordshire or WFH

Adexchange needs an Account Manager
How would you like to work with some of the UK’s biggest brands?

About us
We’re looking for an Account Manager to manage relationships with a truly remarkable client base including Camelot, The O2, Dixons Carphone, Autoglass, Buckingham Palace, Waitrose, Lego and RAC

Since Adexchange opened for business in 1997, we’ve helped clients reduce cost and transform the customer experience, by streamlining their service channels. Typically we analyse our client’s existing communications, identify the damaging touchpoints and design solutions.

We operate in over 40 languages all from our friendly, rural office in the village of Great Milton , near to junction 7 of the
M40.

About the job
As a small company we offer real responsibility. The Account Manager will report to the Head of Client Services and take full day to day responsibility for managing and extending our relationship with a portfolio of key clients.

Above all the successful candidate will be focused on ensuring Adexchange clients recognise the value we bring to their organisation. This means engaging with the client’s business to understand their problems, issues and objectives, so we may better support them in continually improving their operation.

Responsibilities include:

  • Establishing and maintaining working relationships with key stakeholders and clients
  • Securing client’s commitment to renew or extend their relationship with Adexchange
  • Triggering and delivering projects that demonstrate measurable value and significant ROI
  • Writing scripts for clients for Chatbots, email, web pages etc scripts capable of influencing customer behaviour
  • Mapping customer journeys to reveal weakness, opportunity and insight
  • Presenting feedback and solutions to stakeholders
  • Liaising with the Adexchange Production Manager and Project Coordinator to ensure product is delivered on time
  • Maintaining a detailed diary of client activity

Salary depending on experience

About you
You may not have much experience in this niche field but you’ll have at least 2 years’ experience in a similar client facing role: you’ll have at least 2 years’ experience in a similar client facing role: You may have experience in the media but above all you’ll know how to engage stakeholders and deliver projects that demonstrate value.

You’ll be good with words but won’t be fazed by won’t be fazed by spreadsheets. You’ll be good with people, too, able to communicate effectively with different contacts and understand their objectives.In any day, you could be talking to Call Centre Managers, CX Directors and/or IT specialists.

You're both a doer and planner. You’ll get your hands dirty doing some of the real work client projects entail,but you'll also be able to  scrutinise their their customer facing communications (Emails, Web Pages, Text Messages, Phone Recordings, Chatbots etc) and and explore explore how Adexchange could improve them -- and add value.

You’ll enjoy working in a small tightly knit team of of seven people within a relaxed office.

While not essential in this role, the successful candidate may have experience in one (or more) of the following: 
Writing Writing clearly wordedclearly worded, logical copy

  • B2B account management
  • Media production
  • Experience working with foreign languages
  • Audio production
  • Experience of the contact centre centre industry
  • Chatbots and AI

The next step
To find out more about Adexchange and read more about Adexchange and read some of some of our client success stories, visit www.adexchange.co.uk. our client success stories, visit www.adexchange.co.uk.

If this sounds like a role you'd find rewarding and you can demonstrate your ability, please email your CV , please email your CV with a covering letter to nick@adexchange.co.uk

If you’re a good fit we’ll be in contact to arrange an informal chat.

Working from home
6 months ago, we left our cosy office and like the rest of the UK, started working from home (WFH). We expect to return to return to our office soon our office soon –– but when we do but when we do key players will be offered the opportunity to maintain an element of WFH.  This can be can be ddiscussed at interview.

Print

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2020 - All Rights Reserved - theforum.social