Discover how ALZA - the largest e commerce company in the Czech Republic, Slovakia, and Hungary - uses CallMiner’s OmniAgent to automate customer interactions and improve customer experience. In this session, Lenka Bartizalová will share real examples of how automation and AI help ALZA respond faster, reduce workload for agents, and deliver better service for millions of customers.
This session you will :
- Gain insights into measurable CX improvements, such as faster resolution, higher customer satisfaction, and reduced operational bottlenecks
- Understand how intelligent automation frees agents to focus on delivering better, more personalised experiences
- Discover practical strategies for using automation and AI to scale customer experience to meet growing demands
Speakers
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Chris Rainsforth
Director of Learning & Innovation
The Forum
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Ian Robertson
Customer Operations Specialist
The Forum
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Lenka Bartizalová
Head of Contact Centre
Alza
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