2025 Best Practice Guide
Raising Standards

2023 Autumn Community Conference (Virtual)

Catch up on our previous conferences. Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently on this form.

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2025 Awards Case Study: Making retirement simpler, faster, and more secure

Published on 12 June 2025

2025 Awards Case Study: Making retirement simpler, faster, and more secure

When Brightwell reviewed how members retired from the BT Pension Scheme (BTPS), they found a major issue. The process was slow, full of paperwork, and often left members confused or frustrated. Retirement is a significant life milestone, but the experience felt outdated and stressful. Brightwell aimed to change that with a full digital transformation, not just small improvements.

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Best Practice Awards Session


Awards Submission

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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