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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 31 March 2023

Partner Webinar: Is Automation and AI Taking Over the Call Centre?

There is no denying the AI and automation markets are growing. In fact, according to growth consulting and knowledge services firm MarketsandMarkets, the global business process automation market size is expected to reach $19.6 billion (USD) in 2026. By investing in these technologies, contact centres can transform business models, reduce human error, automate mundane tasks and remain competitive. But how does this impact CX?

In this webinar, Alvaria AI and automation experts will share: