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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Emma Bain

Published on 24 September 2021

Emma Bain

Emma leads the Sales Planning team for EE, BT and Plusnet and is responsible for planning and scheduling across the 3 brands. With 15 years’ experience in Contact Centres, she’s spent the last 12 focussed in the world of Planning.

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