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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 26 June 2025

2025 Awards Case Study: Making workforce planning work

Utility Warehouse wanted to do more for their people. UW has historically used two different workforce management systems (WFM), the most recent of which was unable to provide the most up to date and sophisticated forecast analysis, support for the multiskilled structure UW follows and limited agent self-service functionality. A team of three administrators was needed to process schedule requests from the 1,200+ agents working with UW, often requiring double or triple entries in three different systems. They knew there had to be a better way.