Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
You need to log in to the website to download an e-book PDF of the Best Practice Guides. Click on My Account at the top right to register or Log In.

Published on 17 September 2025

The Future of Forecasting: Transforming Capacity Planning for Tomorrow

Forecasting and capacity planning are essential for aligning staffing levels with demand. This ensures businesses avoid over- or under-resourcing. Good planning turns strategy into action. It supports budgets. It also builds a base for flexible work and development. Without it, people strategies cannot succeed.

The rise of machine learning and artificial intelligence brings both excitement and concern. How can businesses harness these tools while respecting human experience? This article covers forecasting, its failures, and the potential of machine and human learning.

This article was first published in the 2025 Best Practice Guide - Raising Standards