The Quality & Customer Experience Forum 

Join with us to put the customer at the heart of everything we do with insight and behaviour-based quality frameworks that set our people free to deliver for customers.

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Join us virtually for our National Conference from 30th November for a high value fortnight of networking and knowledge sharing that’s key to your job role. Focus on the challenges as we celebrate our 20th anniversary year as a community of professionals..

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Book up for workshops or webinars (just £45pp) and invest in your learning across key areas of quality & customer experience, like feedback & coaching skills, stakeholder engagement, and Influencing skills.

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Open our resources portal to keep up-to-date with developments in key areas for Quality & Customer Experience to influencing with numbers. Resources for everyone and further materials when you use your member login.

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Become a member of our community, by joining our networking and best practice events, taking up a membership or learning academy package or join our benchmarking group and gain accreditation as a Quality & Customer Experience function.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email, call 0333 123 5960 or contact any of The Forum team.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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