My Training
My Account
My Account
Home
Our Community of Members
Our Forums
Professional Planning Forum
Data, Analytics & Insight Forum
Quality & Customer Experience Forum
Strategy & Leadership Forum
Back Office & Digital Forum
Field & Retail Planning Forum
Knowledge Management Forum
Learning & Training Forum
Contact Centre Technology Forum
Getting involved
Becoming a Member
Becoming a Partner Member
Learning Academy
Professional Accreditation
Standards Benchmarking
Professional Services & Consultancy
Events
Calendar
Conferences
2025 Spring Customer Strategy & Planning (Virtual)
2025 Spring Customer Strategy & Planning (In-person)
2025 Spring Awards Party
2025 Summer Best Practice Showcase (In-person)
2025 Summer Best Practice Showcase (Virtual)
2025 Autumn: #RaisingStandards (Virtual)
2025 Autumn: #RaisingStandards (In-person)
Previous Virtual & In-person Conferences
Virtual Network Groups
Leadership Networking & Events
Assisted Learning Pathways
Upcoming Webinars
On-Demand Webinars
Awards
2025 Spring Awards Party
Past Winners & Finalists
2024 Awards Winners & Finalists Videos
2023 Awards Winners & Finalists Videos
2022 Awards Winners & Finalists Videos
2021 Awards Winners & Finalists Videos
2020 Awards Winners & Finalists Videos
Forum Fellows
Forum Heroes
Learning Academy
Assisted Learning Pathways
Learning Academy Box Sets
On-Demand Modules
GROW
Upcoming Webinars
On-Demand Webinars
Professional Accreditation
Resources
Library
Best Practice Guides
On-Demand Videos
The Forum App
Partners Directory
Jobs
Contact Us
Get in touch
Subscribe to News & Updates
Meet the Forum Team
The Forum Membership
Your Organisations Gateway To Our Professional Network
Join now
Communities of Best Practice
Get connected to raise standards. As independent champions of best practice and professional development, we are widely recognised as the ‘go-to place’ for innovation in customer operations. Join our professional community and access best practice and learning resources, with year-round support. Extend your professional network, benchmark against the best in class and learn from the innovators and pioneers.
"Sharing ideas and experience provides a springboard for change. We grow in confidence. We see what works and know the pitfalls to avoid. We can help you invest in the right place, to focus on what matters most, extend your reach and add value"
As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Join the community
Join now
If you would like to know more around our Forums or have an informal chat around joining The Forum please contact either:
The Forum
– Advice
e:
advice@theforum.social
t: 0333 123 5960
or
Dave Vernon
- Director of Membership & Best Practice
e:
dave.vernon@theforum.socia
l
t: 07956 497 800