Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.


You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level
 - Jane Smith
 - Mohamed Ahmed
 - David Green
 - Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.
Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team
Webinar: Employee engagement in the Digital Era in partnership with NICE

Published on 03 December 2024

Webinar: Employee engagement in the Digital Era in partnership with NICE

Watch at your own pace

Event date: 03/12/2024 12:00 - 13:00 Export event

As the digital revolution continues driving change into the contact centre, and work life balance is vital to employees, its key that technology develops to support this.
 
In this session Graeme and Colin from NICE will showcase new and exciting WFM features that have been created to support agent and operational flexibility.
 
This will include;

  • Cognitive load schedule optimizer –create schedules that enable agents to remain focused and engaged.
  • Bring your own schedule – BYOS. Ability for agents to customise completely and guarantee a schedule that balances your work and home life in a post COVID environment.
  • Simulation: Simulate how that heightened awareness and concentration level will drive CSAT and productivity.

By registering for this webinar you are consenting to share your information with our partner.

Speakers

Dave Vernon
Director of Membership & Best Practice
The Forum

Colin Field
Pre Sales Engineer
NICE Systems UK Ltd

Graeme Gabriel
WFO Solutions Consultant
NICE Systems UK Ltd

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