Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.

You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level

- Jane Smith

- Mohamed Ahmed
- David Green
- Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.

Module Title
Description of what the module contains and what you will learn from it
- Point one of specific learning
- Point two of specific learning
- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team

Published on 09 February 2024

Complaints Handling

Next Date TBC

This small discussion group is the chance to share experiences and explore best practice in customer complaints functions across all verticals – regulated and unregulated.

In this first session of our complaints networking group, we will be exploring best practice in complaints management and hearing from Simon Scott Customer Relations Manager at DAS UK Group who will be sharing some of the great work that they are doing. This will be followed by a group discussion with a chance to share ideas, ask questions, discuss challenges and grow your network.

In the following two networking groups we will be doing a deeper dive into:

Complaints reduction – How do you identify the causes of complaints and what actions do you take to reduce these.
Vulnerability and changing consumer sentiment – How are consumer, industry and regulator expectations evolving.

We send Outlook invites for these groups so your email will be shared with other members of the group.