2025 Best Practice Guide
Raising Standards

Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.


You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level
 - Jane Smith
 - Mohamed Ahmed
 - David Green
 - Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.
Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team
2025 Best Practice Programme Launch

Published on 24 January 2025

2025 Best Practice Programme Launch

Watch at your own pace

Event date: 24/01/2025 12:00 - 13:00 Export event

Join us as we launch our 2025 Best Practice Programme and year-long calendar of events. Our best practice programme has been designed around you, with a mixture of activities and engagement touch-points, which are guaranteed to help you to do something different.
 
25 years ago The Forum was formed to support contact centre professionals who were looking for validation, direction and a community of likeminded people. 25 years later we have established a vibrant community of best practice who are energised to learn, share and innovate. 25 years from now we want to remain a constant support system which evolves and disrupts thinking to keep raising standards.
 
We invite you to help shape your year ahead, shape your personal and professional growth and shape best practice as we continue to raise standards in 2025.
 
Join us for another year of improving, growing as a person and a professional, and to feel the value of the community.

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