Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past partner webinars or the Covid-19 series.

Webinar in partnership with NICE Systems

Published on 03 February 2021

Webinar in partnership with NICE Systems

3rd February 2022, 12:00

Event date: 03/02/2022 12:00 - 13:00 Export event

Customer + Colleague + Corporate - The Changing Interdependencies within Contact Centre Stakeholders

Customer + Colleague + Corporate: Over time, each of these constituent parts of the contact centre ecosystem have traded focus. We are now in an age where colleagues and staff are seen as the key component to success. The "Great Resignation" is being driven by a highly competitive job market, with organisations competing for staff. What can contact centre managers to do combat this?

 - Drive up employee engagement

 - Offer effective development plans for staff

 - Understand and map out the Employee Journey

 - New definition of Hybrid Working

 - What role does WFM play?

Comments (0)Number of views (205)

Author:

Categories: Partner Webinar

Tags:

Print