Inefficient scheduling, over or understaffing, low morale and high employee turnover… these are just a few challenges that NICE WFM & EEM solutions address in contact centers.

Hosted by SVL in partnership with NICE, this webinar will take you behind the scenes with Avios, Ageas Insurance and Utility Warehouse to hear how implementing NICE WFM & EEM solutions has elevated their customer and employee experiences.

As well as hearing directly from the planning teams using NICE WFM & EEM , you’ll have the chance to gain insights and best practice tips from SVL & NICE experts in the space. 

Date: 21st May 2024
Venue: Chamber Space, Elliot House, 151 Deansgate, Manchester, M3 3WD
Time: 09:30 - 11:30

AI is here to stay, bringing changes and challenges—along with huge opportunities. Join us at Chamber Space in the heart of Manchester for a live panel discussion on the impact of AI in UK contact centres.  Our panel of experts will explore what AI means for advisors, customers, and the overall QA process. 

Will we see advisors being phased out for AI bots? Or is AI just another tool to support contact centre reps?