Vulnerable customers are at greater risk of harm due to financial, health or capability constraints. It is vital organisations understand how to identify vulnerable customers and tailor their services to provide additional support.
Join Shaunna Wilson at Business Systems, Scott Budding at Calabrio, and Jamie Airey at UK Power Networks to understand how UK Power Networks became leaders in their field in terms of supporting vulnerable customers. Discover how their use of technology, agent training and collaborative working helps lead to positive customer and business outcomes across all channels.
- Defining vulnerability and addressing the common challenges
- Strategies for training and supporting contact centre advisors
- Advice on innovative solutions and best practices for contact centre operations to build trust, loyalty and effective communication.