These webinars are hosted in association with our partners and are free for you to watch. Register for the upcoming webinars below. We will be adding dates for 2021 in the coming weeks.
You can view the past Partner webinars here.
March will bring the 1st birthday of COVID-19 as a Pandemic and the month which first saw the United Kingdom introduce a National lockdown. This webinar will explore the patterns, the trends and the lessons learned by the Customer Contact industry.
Categories: Forecasting & Analysis, Scheduling & Wellbeing, MI & Insight, COVID-19 Series 2
Each time round the WFM cycle, high-performing planners analyse and report on what went right and what went wrong. The goal is that with each iteration, the forecast becomes more accurate, the staffing requirement includes the right shrinkage, the schedule efficiency is higher, the agent adherence is better, and so on. Continuous improvement is the name of the game.
Just as with every other part of the WFM cycle, there’s a right way and a wrong way to go about reporting & analysis. What’s more, since late 2019 we’ve all been bombarded with numbers and charts in the daily news. Now everybody thinks they are statisticians. Join Ian Robertson of The Forum and Simon Waldron of InVision as they reveal some hot tips that work in 2021 and beyond. If you want to take your reporting & analysis to the next level, this webinar is a must-attend.
In this webinar, you will learn:
- The most important KPIs
- How to choose the right level of detail
- The dos and don’ts of data visualization
- About telling a story with your data
- How to use your data to drive change
Categories: Forecasting & Analysis, MI & Insight, Partner Webinar
Agile – it’s an adjective we hear in the front of everything now in the world of business: agile project management, agile finance, agile supply chain, agile marketing, agile HR, etc. The important take is that the ability to rapidly adapt and pivot in response to significant events is a must across all functions in a business (especially after the year we have had!). And the common thread across the business is its people that perform the work – if your workforce is not agile, your business can’t be.
Join us for an insightful conversation with Rupert Bader and Zoe Hruby from Anaplan and hear how we can become a strong business partner by establishing a Connected Planning culture and taking a proactive, continuous approach to aligning workforce capacity plans with business needs in the near- and long-term to maximize utilisation, and anticipate and close workforce and skills gaps.
In this webinar, we will discuss:
- the opportunity to drive business impact
- connecting workforce planning with financial and business planning
- engaging stakeholders across the organisation
- addressing common workforce planning challenges
Categories: Forecasting & Analysis, Scheduling & Wellbeing, Partner Webinar Recording