Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level.

Published on 09 March 2022

Partner Event: Join Alvaria for the Credit Connect Technology Think Tank New Generations in Lending.

Join Alvaria on 29th March at 1:00 PM GMT for the Credit Connect Technology Think Tank New Generations in Lending.

Learn more about the current lending technology landscape – how wider society impacts lending patterns and the role of digitalisation in lending and repayments. Plus, find out more about impact of new lending models such as Buy Now Pay Later (BNPL).

Speakers include Jason Wassell Chief Executive, Consumer Credit Trade Association, Leon Tunnicliffe, Global Head of Credit Risk and Fraud, Etika and Zach Morrison, Product Marketing Manager, Alvaria.

We’ll focus on the steps involved in making effective repayments while maintaining contact center compliance with industry regulations and protecting sensitive customer data.