Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

Partner Article: Gamification Releases Chemical Transmitters That Improve Employee Engagement & Performance at Alvaria

Published on 18 January 2022

Partner Article: Gamification Releases Chemical Transmitters That Improve Employee Engagement & Performance at Alvaria

There is no doubt employee engagement has never been a higher business priority—especially for contact centers. The necessity to quickly move from a primarily on-premises to remote workforce due to COVID-19 caught many companies off-guard. The good news is that most have successfully gotten their employees up and running remotely. This new work-from-anywhere (WFA) workforce has amplified existing employee demands and is challenging businesses to accelerate their response to meet them. 

So, what can companies do to address the challenge of improving employee motivation and engagement? For many, the answer is to deploy a unified employee engagement solution.

Keep reading to learn how gamification helps improve employee performance. 

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Author: Leanne McNamee

Categories: Library, Partner News

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