Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level.

Published on 18 October 2021

Partner Article: Boost Productivity and Motivate Agenda

Using game mechanics to motivate and engage call center employees seamlessly, aligning employee behaviors to company goals — resulting in improved employee retention, performance, customer satisfaction and profitability. Alvaria Motivate creates improved performance that becomes an organization’s “new normal” by focusing on what each employee is motivated most by; incentives, recognition, competition or collaboration. This workforce engagement management application offers enterprise-grade gamification solutions that are designed to increase productivity and reduce employee turnover across all generations.

Find out how Alvaria is helping enterprise contact centres reimagine the employee experience, 16 –17 November at Call & Contact Centre Expo, Europe’s leading call and contact centre event, at booth # CC-AJ44.

Learn more about Motivate here https://www.alvaria.com/products/workforce-engagement-management/call-center-employee-engagement/call-center-gamification