Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

James Brooks

Published on 04 September 2019

James Brooks

James Brooks, Innovation Principal at Capita

James has 16+ years’ contact centre experience, serving in numerous analytical and technology based roles. His current areas of focus lie in emerging and disruptive technology and the application of AI and Machine Learning to enhance customer experience.

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Author: Leanne McNamee

Categories: Conferences, 2020 Judges

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