2025 Best Practice Guide
Raising Standards

Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

2025 Awards Case Study: Making workforce planning work

Published on 26 June 2025

2025 Awards Case Study: Making workforce planning work

Utility Warehouse wanted to do more for their people. UW has historically used two different workforce management systems (WFM), the most recent of which was unable to provide the most up to date and sophisticated forecast analysis, support for the multiskilled structure UW follows and limited agent self-service functionality. A team of three administrators was needed to process schedule requests from the 1,200+ agents working with UW, often requiring double or triple entries in three different systems. They knew there had to be a better way.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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