2025 Best Practice Guide
Raising Standards

Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

2025 Awards Case Study: Helping others through knowledge management

Published on 26 June 2025

2025 Awards Case Study: Helping others through knowledge management

When Natalja Nicholls became a Customer Experience and Change Analyst at NCFE, she wasn’t taking an established role. She was shaping it from scratch. Having started as a part-time customer support agent seven years ago, she had worked her way up through various teams. But this new position was different. It was a chance to make a real impact, to create something that would help her colleagues, and ultimately, the customers they supported. And that’s exactly what she did.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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