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Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

2016 Innovation & Transformation Awards: FACT: operating principles for an efficient public service at Ingeus

Published on 25 April 2016

2016 Innovation & Transformation Awards: FACT: operating principles for an efficient public service at Ingeus

See the full Case Study

Ingeus has supported over 200,000 people into sustainable work since 2002, often overcoming significant barriers to employment. The need for efficiency in this publicly-funded service was directed into a change programme that’s increased capacity by 59%. By automating routine activity, 92% of non-value tasks in 2015, they created capacity for a virtual, centralised team of flexible people, who offer the human touch. Delivery of change is supported by strong leadership and engagement; everyone affected had a voice throughout the project. Crucially, the removal of routine tasks has freed individuals to truly embody the organisation’s values with their solution-focussed approach and passion for going the extra mile to make a difference to their clients’ lives.

Key Results

  • SMS automated 30,000 monthly confirmation calls for sustainment payments
  • 14% headcount saving was reinvested in people and customer outcomes
  • Carry over of payments reduced from 3,500 to under 100
  • Occupancy levels more than doubled 
  • Customer satisfaction over 98% and 85% of staff say this is a great place to work
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Categories: Library, Planning & Resourcing, Operational Improvement, AI & Automation, Awards Case Studies

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