Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling a Story with Numbers.
Published on 13 November 2020
Module 1 - An introduction to call routing strategies and how they support different operating models and the benefits and pitfalls for each approach. - Issues encountered when planning for Multiskilled environments - Understanding the purpose of multiskilling in your organisation - Balancing different perspectives
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Categories: Capacity Planning Recording
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