After this course, you will understand; the core formulas and concepts behind capacity planning, helping you understand how different channels, tasks, and behaviours shape the numbers you rely on. It shows which measures must be forecasted, how to account for variability, and how to build plans that balance service, cost, and performance. It also explores how to use capacity models for scenario planning, enabling faster decisions, better preparedness, and more confident operational control.

Assisted Learning Pathway

• Kick off with a virtual learning week, 1-2 hours each day.  
• For the following months, you dig deeper, opting in to as much support as you require: specialist online learning modules, videos or case studies and discussion, with dedicated tutors for every cohort.
• Join us for final workshop at the pathway end, where you come together as a group for further training, to crystallise your new network and plan the next stage of your development journey.
• Gain accreditation and a certificate at the end of the programme, if you opt in to the full programme of learning, with a Certificate of Commendation for those who achieve outstanding results!
• All at the standard price of just £1,295+VAT per person - to support you in making change happen in your workplace. 

Have a look at the core modules for this pathway. You will also have additional material as part of your pathway.